Carbucks

SMART PROTECTION AND EXCLUSIVE REWARDS

 

Purchasing and servicing your vehicle with Suttons means more benefits for you.

With Carbucks Protect, you get coverage for essential wear-and-tear components, helping you avoid unexpected costs.
 

Carbucks Rewards gives you free puncture and windscreen repairs, 24/7 concierge support, and annual health checks—plus cashback to spend your way.

 



 

 

  • Carbucks Protect

    Carbucks Protect is an innovative wear-and-tear protection program designed to keep you on the road with confidence. 

    Learn More
  • Carbucks Rewards

    Carbucks Rewards gives you free puncture and windscreen repairs, 24/7 concierge support, and annual health checks—plus cashback to spend your way. Simple, smart, and rewarding. 

    Learn More

Carbucks Protect

PEACE OF MIND FOR EVERYDAY DRIVING


Carbucks Protect is a simple, cost-effective wear-and-tear protection plan designed to keep you confidently on the road. It covers essential components often excluded from standard servicing — including key fobs, wiper blades, 12V batteries, tyres, and braking systems — helping reduce unexpected repair costs.

Carbucks Protect complements your regular logbook servicing by focusing on everyday wear and tear, giving you predictable costs and peace of mind.

 

Because your journey should always be smooth, safe, and stress-free.

Get the App

Here's What's Included

  • Tyre Protection

    Covers punctures and replacements, keeping you safe and saving costs.

  • Brake Safety

    Replaces worn parts to maintain braking performance and safety.

  • 12V Battery

    Reliable starts with timely battery replacement to avoid breakdowns.

  • Wiper Blades

    Replaces front and rear blades for clear, safe visibility.

  • Key Fob Repair

    Fixes or replaces fob parts so you're never locked out.

  • Concierge Support

    We manage bookings and claims for a stress-free experience.

Carbucks Protect Services

 

Service RequestDescriptionMaximum service requests per 36-month contract
Key Fob RepairMay include replacing the fob battery, push button, casing, and/or resetting/recoding. If parts are unavailable, we will replace the entire fob.4
Windscreen Wiper Blades Covers replacement if blades are worn out through normal wear and tear. 1
Battery Replacement Covers replacement of the 12V battery if it fails to start the vehicle due to normal wear and tear. 1
Tyre Repair Covers punctures or tears caused by road hazards or debris. If the tyre is unrepairable, we will replace it. Each tyre impacted requires a separate service request. 6
Tyre Replacement Covers replacement if the tyre tread is 2mm or less through normal wear and tear. (Abnormal wear from burnouts, drifting, etc. is excluded.) Each impacted tyre requires a separate service request. 4
Braking Systems Replacement Covers brake pads, brake rotors, or drums that have worn out through normal usage.
Replacing both front and rear requires two separate requests.
2

How To Claim

Repair Orders - Our concierge is available 24/7 via email at concierge@carbucks.com.au to assist with lodging and managing repair orders. Consumers & dealers may also call us during business hours on 1800 131 318. - Please have the contract number and vehicle details ready when submitting a request. - A 2.6% administration fee will be added to every repair order. - Manufacturer Categories: For cost purposes, vehicles are grouped by manufacturer as follows:

More Questions? Read the FAQ

Carbucks Protect FAQs

Carbucks Rewards

Keeping your car healthy, and your wallet happy.
Carbucks is your all-in-one rewards program designed to make car ownership easier, smarter, and more rewarding. From FREE tyre puncture and windscreen repairs to 24/7 concierge support and a FREE annual vehicle health check, Carbucks has your back for the unexpected.

 

Plus, with access to exclusive automotive and lifestyle rewards in the Carbucks Marketplace, you can save on big expenses or cash out your rewards your way.

 

Download the Carbucks App today and enjoy a safer, more rewarding drive—every time.

Get the App

Our Reward Partners

We have a huge range of automotive and lifestyle partners to bring you exclusive offers and savings

Carbucks Rewards FAQs

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Choose your mobile platform

 

Customer Care

Your feedback helps drive us in the right direction.


At Suttons, we care about the experiences we provide our guests, and we are committed to learning how we can continually improve our service. Our Customer Care department is an independent resolutions team working for you towards your best outcome.

 

It’s not just customer service, it’s customer care.

 

Call us: (02) 8711 8619

Get In Touch

Disclaimers
*Please read the Carbucks Rewards Terms and Conditions for free repair benefits.